Refund & Cancellation Policy

• No charges. Every account is free. We hold no payment method and issue no invoices.
• Credits have no monetary value. The credits granted to a beta account measure AI work and history; they cannot be bought, sold, transferred or refunded, and they expire with the cycle that granted them.
• Cancel any time. Stop using the Services whenever you like. To close your account, email us; we delete it within 30 days, as described in the Privacy Policy. Export your data first — deletion is final.
• We can end the beta. With 30 days’ notice by email and an export window, as set out in the Terms. No compensation is owed for a free service that ends.

Before the first sale, this page will be replaced by a full policy stating at least:

• How cancellation works and when it takes effect
• The fourteen-day right of withdrawal for consumers in the European Union, and how it interacts with immediate access to the Services
• What happens to unused credits and plan allowance
• The cases in which we refund professional customers
• Who the merchant of record is and how to reach them

Beta accounts will be told by email, 30 days before any plan is required, and will never be charged without choosing a plan and entering a payment method themselves.

Questions: support@nephia.cc